💡 Tip — Day 113
When conversation heat rises, resist the reflex to defend. Borrow Chris Voss’s “labeling” move: plainly name what you sense—“Sounds like we’re frustrated that the scope keeps growing.” The moment you voice the emotion, brains switch from fight to analysis and the room exhales. 🎯 Try this today: In your next meeting, if tension flickers, pause one beat and drop a neutral “Sounds like…” label. Then zip it for five seconds—watch tempers settle and information flow.
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