Tip — Day 261
A support director shares a screen full of overdue tickets. “We need faster resolution,” she says. Turn “faster” into a measurable target: “What’s your average resolution time today, and what would it need to be for this project to be worth funding?” A baseline and target help you assess whether your solution can deliver enough improvement to matter. 🎯 Try this today: Pick one active deal with a vague improvement goal and adapt this question in your next-call notes.
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