Tip — Day 265
Your customer replies “All good” to a check-in email. Their renewal is six weeks away. Give them an opening to share an unmet expectation: “What, if anything, did you expect would be easier by now that still isn’t?” A specific question can reveal a gap that a general satisfaction check misses—and give you a chance to address it before renewal. 🎯 Try this today: Pick one upcoming renewal and paste this question into a check-in email draft.
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