Sales Micro Learning

💡 Tip — Day 66

When a teammate’s tone tightens in a status call, skip the reflex to justify yourself. Instead, surface what you sense with a neutral label: “It sounds like the shifting deadline’s stressing you.” Research from Chris Voss shows people calm down once their emotion is named—because they feel seen, not judged. 🎯 Try this today: In your next meeting, catch the first sign of tension and drop a “Sounds like you’re feeling ___ about ___.” Then go silent for two beats and let them fill the space.